Guide
No-shows are silent revenue leaks. Here's how to plug them.
A no-show is a court that earned nothing and blocked someone who would have paid. A few simple changes can cut them dramatically.
The single biggest lever. When players pay up front, they show up, and if they don't, you're not out of pocket. Direct payments make this painless.
An automatic confirmation and a reminder before the slot keeps the booking front of mind and gives people time to cancel properly.
Free cancellation up to, say, 12-24 hours before, then non-refundable. It's fair, predictable, and nudges early cancellations that you can re-sell.
When a slot frees up, instantly notify waiting players so the court re-fills instead of sitting empty.
A simple no-show count in your CRM lets you spot and, if needed, block repeat no-shows, protecting slots for reliable players.
FAQ
Pay-on-arrival clubs can see double-digit no-show rates; moving to paid-at-booking with reminders typically cuts that sharply.
If the slot was paid at booking with a clear cancellation window, the no-show simply forfeits, no awkward chasing required.
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